Privacy policy

Last updated: January 2026

This privacy policy explains how Building IQ ("Building IQ", "we", "us", or "our") collects, uses, and protects your personal information.

Information we collect

We collect information you provide directly to us, including:

Account information (name, email, password)
Property and building information you add to your account
Documents and files you upload
Communications you send to us

How we use your information

We use your information to:

Provide, maintain, and improve our services
Send you notifications and reminders you've requested
Respond to your enquiries and provide support
Send you updates about our services (with your consent)

Data storage and security

Your data is stored securely in New Zealand and Australia using industry-standard security measures. We use encryption in transit and at rest.

Your rights

Under the Privacy Act 2020, you have the right to access, correct, and request deletion of your personal information. Contact us at any time to exercise these rights.

Third parties

We do not sell your personal information. We may share information with service providers who help us operate our services (e.g., hosting, payment processing), but only as necessary and under strict confidentiality agreements.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use tracking cookies for advertising.

Changes to this policy

We may update this policy from time to time. We'll notify you of significant changes by email or through our services.

Contact us

If you have questions about this privacy policy, please contact us at support@buildingiq.nz.